Privacy Policy

Effective Date: 16 May 2026

Indulgence4You (referred to as "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website indulgence4you.co.uk or place an order.

Who we are

Business name: Indulgence
Contact email: charlotte@indulgence4you.co.uk
Business address: Indulgence, Mansfield Road, Derbyshire, DE75 7AJ

What data we collect

We may collect the following personal information:

Name, billing address, delivery address
Email address, phone number
Order details, payment information (processed securely by our payment provider - we do not store full card details)
IP address, browser type, and cookies (see our cookie banner for choices)

How we use your data

We use your data to:

Process and deliver your orders
Communicate with you about your order (e.g., confirmation, updates)
Respond to enquiries or complaints
Comply with legal obligations (e.g., tax, food safety records)
Improve our website and services - only with your consent where required

We will not sell or rent your data to third parties.

Legal basis for processing

Under UK GDPR, we rely on:

Contract - to fulfil your order
Legal obligation - for tax and food hygiene records
Legitimate interests - to prevent fraud, improve services
Consent - for marketing emails (you can unsubscribe at any time)

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data sharing

We share data only as necessary:

Delivery couriers (name, address, phone number)
Payment processors (Stripe/PayPal etc.)
Legal/regulatory bodies if required by law

All third parties are contractually bound to protect your data.

Visitor comments may be checked through an automated spam detection service.

If you request a password reset, your IP address will be included in the reset email.

Data retention

We keep order data for 7 years (UK tax law). Marketing data is kept until you unsubscribe.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

You have the right to:

Access your data (subject access request)
Correct inaccurate data
Request deletion (where legally possible)
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise any right, email us at charlotte@indulgence4you.co.uk. We will respond within one month.

Cookies

Our website uses essential cookies (e.g., cart functionality) and non-essential cookies (e.g., analytics). You can manage your preferences via our cookie banner.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Security

We use SSL encryption and secure servers. However, no internet transmission is 100% secure.

Changes to this policy

We will post any changes on this page with an updated effective date.

Contact

If you have concerns, contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) - www.ico.org.uk.